I will never step foot in this store ever again. The lady that "attempted" to help me was quite the B**ch, if we're going to be straight forward. I went in to get my ring cleaned. She looked at it and then asked for my name to record it in the system. She said she couldn't find me. I watched her type my name in on her little ipad and 3 of me came up. One was my maiden name at my old address, and two of them was my current name at my current address. I even pointed out to her all three of them were me. Funny, but she tried telling me no and that she couldn't find me. Ummm ok... see my name. Then she asks for a phone number. I give it to her. She tells me no. She asks for other names. I give her my husbands. She tells me no. Other numbers, gave her my husbands, she tells me no. She does a search by my last name and going through every single person with my last name, a little hard to believe there's that many people with my last name. It's not very popular and my husband was a little puzzled by it too. So then I tell her earlier this year I had my ring checked at Mayfair. They went right in the system, found me, made record of it and done. No problems at all. Well she didn't like that very much and became even more unpleasant. We had a 5 year old and a 9 month old with us and we dealt with this for over 15 minutes. I told who my sales people were when I bought my ring, that it's a Leo, the wedding band was custom made and then she asked me how old it was. Barely two years old lady...just clean the thing. Then she got even more unpleasant when I asked for my ring back. She would not give me my ring back. Finally she walked away all pissed off, maybe dipped it in cleaner, dried it off and gave it back, and then didn't say much to me. She DID NOT even clean my ring after all of that. The machine never rang and she didn't use any brushes on it. I went home, looked at my ring, there was gunk all underneath my ring and stuck in the diamonds. It did not shine, and it was not clean. I bought cleaner and did it myself and it shined and was clean. Want to know who to stay away from if you do go there. Dark long hair, not very thin, and maybe 5'5". But seriously...just stay away. I'll never go back. Worst customer service ever!
After purchasing an expensive ring I was told to have my wife come in to have it sized for free as they didn't have her size in stock. She was then asked to pay $50. Since I didn't have anything written - just the Sales Reps word - they refused to honor it! Nice! My wife left in tears.
From purchasing an engagement ring to getting the wedding band.. they made the whole experience quick and easy. The manager Michael was a huge help!! He took great care of my fiancé and myself and did everything he could do make us feel welcomed and appreciated. I highly recommend this location for purchasing any type of jewelry. Michael and his team are knowledgeable and have the best customer service around.
The most helpful Kay jewelers in the Milwaukee area, I stopped going to this location because of management, and dropped by because of there sale and surprisingly new management.... great choice ... I will return... Michael and Lorraine excellent customer service
Management are LIARS RETURN POLICY IS A JOKE. We purchased from an outlet store while on vacation within a week the bracket pin fell out. Brought to this location to be repaired and the manager was going to charge us to fix it. Ok no problem we will pay, but then I asked about return policy which states we can return within 30 days nope they won't return it because it was not brought here. Called customer service which states we can return it MANAGER refuses to speak to customer service representative and refused to answer the business phone when they were calling. I WILL NEVER PURCHASE ANYTHING FROM THIS STORE AGAIN. We have been shopping here for 10 plus years. Sad to lose a customer over a such a small replacement pin
Kay Jewelers is a US Jewelry Store based in Brookfield, Wisconsin. Kay Jewelers is located at 95 N. Moorland Rd., Unit A44, Brookfield, WI 53005, USA.
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