Small office, hard to get to. Only limited vehicles on hand.
Excellent
Good experience. There was quite a line when we got there, only two people working but since I had made my reservation online it didn't take me long once it was my turn. Even though they require you to fill up the gas tank before your bring it back our car was on empty when we got it. Not sure if that is protocol or what.
They forgot to close out my rental, so I had to call multiple times to get a receipt. On a different rental they charged me for satellite radio even though I did not ask for it. When I tried to get a refund they would only give me 1/2 of the money back. Overall disposition of service rep is rude. When you call, she cuts you off even when you are speaking to her calmly about information she will need to resolve the issue.
Great customer service
Hertz is a US Car Rental based in Brookfield, Wisconsin. Hertz is located at 375 S Moorland Rd, Brookfield, WI 53005, USA.
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