This was one of those telephone calls I may shy away from making. It turned out to be one of those calls that are very easy, productive and leave a smile on one's face.
Nick, in the Service Department, is highly customer focused. Over the telephone, he walked me through some moderate level diagnostics and maintenance advice thereby saving me the trouble of transporting my bike back and forth in a car, time spent, etc. He treated me as his only priority, was very pleasant and professional. While my issues were not highly complex, Nick certainly seemed to have deep knowledge of my bike. He welcomed me to call him back in the future, as needed.
Nice big Wheel and Sprocket location. Excellent selection of bikes and accessories. Service center provides prompt quality work.
Huge selection in every Department. Gigantic store. Nice people. Very helpful and qualified service.
Took my tri-bike in for help with a nagging brake problem a few days before a race. Not only did Nick diagnose it quickly, he adjusted it, tweaked a couple unrelated shifter settings, and sent me home with a hand-built tool so I can do it myself next time. This is the service level that keeps me coming back.
Great products and staff with whom you can have an informed conversation. Support your local bike shop!
Thank you Nick. You represent your Company at a very high level.
Wheel Sprocket is a US Bicycle Store based in Brookfield, Wisconsin. Wheel Sprocket is located at 13925 W Capitol Dr, Brookfield, WI 53005, USA.
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