I love Ross but this store is a dump. Most of the shelves were empty. Toy department was non existent. No women's shoes above size 8. Store is disorganized and understaffed. I waited 10 min in the checkout with 2 kids and there were only 2 small orders ahead of me. The West Allis store is much better.
Good prices, selection ok
I have shopped at Ross’s frequently in the past and love it for the prices. I went in to buy my son what I thought was a size 9 because that’s what the sticker on the inside said. Turns out they were a size 10! Him being 8 years old did not know to wait to take the tag off so I no longer have it. I go to return the shoes today and the manager tells me she cannot take them back because the tag is not on the shoe so they can’t identify the item. Even though I had the receipt that clearly described the item. I called corporate and they said that is not their policy!!! You don’t have to have the tag on the item, you just need a valid receipt. So the manager LIED! I ended up getting a refund with no apology from the manager, she didn’t even come back up to the front because she knew she lied! I had planned on buying other items that day but she truly pissed me off so I just took my business somewhere else.
I shop there a lot , I love good deals. My concern is horrible customer service by the manager. I have witnessed many hostile incidents there and makes me uncomfortable to want to shop there. it becomes hostile because the manager has no customer service and would not help out the costumer. I.e. A customer had a shirt that was too small and they carried it in a size bigger but it was 31 days past and they wouldn't do it;( cause of 1 day past the 30 day policy really. My mother had bought something and it was ripped but she didn't see it till she got home. When she tried to return it again they would not take it back, common give her an exchange or in store credit.
A huge store with very little in it and what is there is totally disorganized. It felt like a cheap dump. I will never go back.
Ross Dress For Less is a US Clothing Store based in Brookfield, Wisconsin. Ross Dress For Less is located at 12575 W Capitol Dr, Brookfield, WI 53005, USA.
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