The initial piece was defective .The subpar delivery service never communicated this to anyone. it took weeks before anyone scheduled an "expert" to come and fix the problem.He came alone unprepared and without a stepladder to fix anything . Another 2 weeks later no callbacks. I called and the concierge said they would replace the piece after checking it works .Well guess what the same delivery service showed up today were rude and abrasive once we got upset as they had half the piece they were going to "try and fix". I have never had such an awful experience,. This is the first negative review i have ever written and have never been so frustrated with a company either. Hopefully we will get our money back . DONT GO TO THIS STORE unless you can walk out with the furniture you intend to buy. As for the nice ladies who work at the actual store you are wasting your talent working for this company!
We really liked their furniture (although we haven't gotten much of our order) but the service HAS BEEN TERRIBLE! We ordered about $6,000 of furniture from their Brookfield store the first week of July. They "checked" and told us that everything we'd ordered was "in stock" . Thus, they wanted the entire bill paid immediately (which we did). We were told the furniture would be delivered an a week so we got rid of the couch and chairs in our living room that week. They ended up delivering one small item. When we questioned the delivery crew that "checked" and told us the rest would be delivered the following week. When we didn't hear from them by the middle of August (3 weeks later) we called the store and were told that everything would be delivered the last week in August. It's now the middle of September and when we called their corporate office we were told that they're "backed up" and we probably won't get anything till October. We're not very hopeful of that and ,we're getting to a point where we think we may have been scammed and might NEVER get any furniture or our money back! We now have a main room in our house we has been unusable for 3 months and we're $6,000 poorer. My advice to anyone is to GO SOMEWHERE else! Great "Front" but no service or furniture delivered once they have your money! Had to rate them 1 star to post this but I would't have given them that!
The delivery company that they use (David Gago) was HIGHLY experience and took ALL precautions to wrap each furniture item with protective moving blankets. They also took Great care when delivering, assembling and positioning the furniture. They made sure that all pieces were placed exactly where and how I wanted them.
I echo comments from previous reviewers regarding the very poor communication. I was initially excited to see Arhaus open a location in the area as I was familiar with the brand and quality of furniture. Our experience so far has been one of the worst purchasing experiences I've had with any retailer. We ordered several pieces in August and were told it would be 3 -4 weeks. This didn't happen. When I called to inquire I was told that they were waiting on one piece. I was offered the option of separate deliveries, but chose to wait a few weeks and get it all at once. I received a call about a week later to schedule delivery. The main piece was very large and required a lot of work to prepare the area. On the delivery date, every piece EXCEPT for the large piece was delivered. When I asked the delivery team about the missing piece their response was "this happens all the time". I called the store a few days later and spoke to the manager. She apologized and offered to refund the delivery fee. She also committed to keeping me updated on the status of the delivery and assured me that it would not be much longer. This didn't happen. I called a few times and left a message and my calls were not returned. I went to the store and spoke to the manager again. After about 20 minutes of her contacting the warehouse, etc., she offered me two options. Option 1) take delivery of the floor model at a discount. Option 2) Cancel the order and get a refund. I chose option 1. Big mistake. The manager said she would call me the following day (Monday) with a status update and the piece would be delivered by the end of the week. I received a call the next day - not from the manager as promised, but I'll give credit for the call at least. I was told that the floor model was OK'd and I would be contacted about the discount. That was the last I've heard - almost two weeks ago. I've called several times and left a message with no response. Meanwhile, I'm paying for furniture that I don't have and have a large empty space in the room it was supposed to be placed. I regret that I had not done my homework on this company before making such a large purchase. Almost every social media review of Arhaus - locally and nationally is poor and basically is the same story. Poor communication. Long waits. There are additional incidents related to my purchase that I haven't mentioned - all negative. It's too bad that social media is my only recourse to find some type of resolution. So, I'll start my social media campaign today. I'll also be contacting the local TV stations. They would probably love a story about a new retailer to the area that already has many dissatisfied customers. Did I mention that I'm an Arhaus credit card holder? Not anymore.
They were also extremely accommodating with with MY ever changing schedule..to the point that I was also able to work with Laura, Kathy, Marcia, Cary Lee and Jill (Arhaus Manager). I was impressed by how they worked Fantastic as a Team and never made me feel like only Jennifer could assist me.
Took my family into the store and we were set on purchasing a Baumann entertaintment system, which is over $6000. I counted seven people working in the store and not one of them assisted us. I went online to see if I could find the piece and also have my questions answered. The chat function online was down. Not impressed with the store staff or purchasing experience. I'll find quality furniture elsewhere.
new customer .same story .We bought a media console from the Brookfield store. Loved the piece and the designer at Arhaus. Thats where it ends.2 months later today we asked them to just take all their furniture back and give us our money back
BEST SHOPPING EXPERIENCE EVER!!! This furniture store is Heaven Sent! Wisconsin was in need of the beauty and extraordinary quality of furniture that Arhaus offers. For years I had been searching for a bedroom set for my daughter that did not look like "all the others." Alas, I found it at the Arhaus location in Brookfield, Wi. I can't be anymore Happy with the affordable price and the superb quality of the set! Most importantly, the Customer Service I received was of the utmost quality. My sales associate was Jennifer, who went over and beyond the call of duty to assist me with all my shopping needs.
I want to also mentioned that one of my pieces came form the Oakbrook store in Illinois. I called that store with a question that I needed answered and was provided the best customer service by Tom! He is truly wonderful! I will definitely continue to shop at Arhaus and Highly recommend them as an alternative to all the "same old" furniture stores around.
Arhaus is a US Furniture Store based in Brookfield, Wisconsin. Arhaus is located at 360 Market St, Brookfield, WI 53045, USA.
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